Whilst Communications Management Software might sound like a new concept to some of you, you might be surprised to learn it’s actually been around for decades but the simple fact is, most businesses don’t explore it completely and so there are many benefits of this great application that never get used.
In the past, Communications Management Software has generally been used to just allocate outgoing telephone call costs across departments, or as a means to confirm a phone bill is correct at the end of the month. Whilst these are all certainly valuable assets, there are many different ways that the software can benefit all business functions, automatically, and daily.
Today Communications Management Software can provide substantial benefits for your business, regardless of its size or industry sector and should be an essential element to every organisation’s communication’s set-up, to ensure equipment and lines are being used effectively, usage is improved and costs reduced.
Telephone, Internet and email are the most highly used forms of communications in business and so it makes sense to have an application to better understand just how these tools are being used and how if any they can be improved.
Over the years Communications management software has progressed from basic hardware-based telephone logging systems to today’s web-based software solutions that not only can provide managers with detailed statistics on historical call data but also now look at what is happening in real time to help you make faster decisions with all the facts there and then.
At the same time, more advanced applications readily integrate with call reporting software solutions, such as voice recording, unified communications and CTI applications, to provide better management information and control.
With the arrival of IP telephony and telephone systems being commissioned onto your ever growing networks, call management software can now communicate directly with your phone switch over your LAN, meaning it can be set up easily to any PC in no time at all and opened up to many users within your organisation quickly.
It’s been said that you can’t manage what you can’t monitor as your telephone system provides such a vital interface between you and your clients whilst affecting many aspects of your customer service levels, we think this should be top of the shopping list for anyone looking to make improvements to the way in which you as an organisation communicate using the telephone.
We hope the above information is useful to you, if you would like assistance in understanding your best options then please contact us on 0344 568 0000.