The Intouch Advance Journey
Making Your Life Easier With Our Complete Communications Solutions
We act as a single point of contact so that our customers don’t have to deal with multiple supplier relationships. We simplify all aspects of selecting the right communications set-up for your business and take full responsibility for the complex process of implementing these.
Below are the stages each customer will experience whilst on the Intouch Advance journey:
Stage 1: Explore
Listening to our customers’ telecom needs and identifying problematic areas where there is room for improvement, is at the heart of everything we do.
Stage 2: Audit
Conduct a detailed audit of our customers’ estate(s), evaluating parts of development and cost savings.
Stage 3: Proposal
Having acquired a full understanding of an organisations’ short- and long-term objectives, we then propose a highly bespoke and responsive solution that utilises innovative telecoms products and services.
Stage 4: Implementation
Intouch Advance manage the implementation of the agreed solution and ensure a smooth transition between supplier. Our customers receive a detailed welcome pack along with guidelines for our online billing system.
Organisations in receipt of our solutions also benefit from ongoing customer services, with all calls answered within three rings.
We monitor all customer accounts respectively and provide organisations with a detailed monthly Service Dashboard against SLA’s.
Intouch Advance undertake an active process of constant advancements, meaning all our customers benefit from further efficiencies and cost savings over time.