What We Do – Customer Journey2019-02-26T13:52:04+00:00

Making your life easier with our complete communications solutions, we act as a single point of contact so that our customers don’t have to deal with multiple supplier relationships. We simplify all aspects of selecting the right communications set-up for your business and take full responsibility for the complex process of implementing these.

Below are the stages each customer will experience whilst on the Intouch Advance journey:

Stage 1: Explore

Listening to our customers’ telecom needs and identifying problematic areas where there is room for improvement, is at the heart of everything we do.

Stage 2: Audit

Conduct a detailed audit of our customers’ estate(s), evaluating parts of development and cost savings.

Stage 3: Proposal

Having acquired a full understanding of an organisations’ short- and long-term objectives Intouch Advance are then able to propose a highly bespoke and responsive solution that utilises innovative telecoms products and services.

Stage 4: Implementation

We manage the agreed solution and ensure a smooth transition between suppliers is established; our customers receive a welcome pack along with guidelines for our online billing system.

Our Promise

Our customer relationship doesn’t stop the moment a contract is signed.

We deliver proactive account management and become a part of our customer’s team.

Ongoing Support

Organisations in receipt of our solutions also benefit from ongoing customer services, with all calls answered within three rings.

Ongoing Monitoring

We monitor all customer account respectively and provide organisations with a detailed monthly Service Dashboard against SLA’s.

Ongoing Review

Intouch Advance undertake an active process of constant advancements, meaning all our customers benefit from further efficiencies and cost savings over time.

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