What We Do – Customer Journey2018-08-08T09:33:43+00:00

Making your life easier with our complete communications solutions, we act as a single point of contact so that our customers don’t have to deal with multiple supplier relationships. We simplify all aspects of selecting the right communications set-up for your business and take on full responsibility for the complex process of implementing these.

Below are the stages each customer will experience whilst on the Intouch Advance journey:

Stage 1: Explore

Listening to our customer’s telecoms needs and identifying problematic areas where there is room for improvement, is at the heart of everything we do.

Stage 2: Audit

We conduct a detailed audit of your estate, evaluating parts of development and cost savings.

Stage 3: Proposal

The full understanding of your organisations’ short and long term objectives, enables us to clarify an extremely bespoke and responsive solution that utilises innovative telecoms products and services.

Stage 4: Implementation

We will manage and ensure the smooth transition between suppliers is set up. You will receive a welcome pack and guidelines for our online billing system.

Our Promise

Our customer relationship doesn’t stop the moment a contract is signed;

We deliver proactive account management and become part of our customer’s team.

Ongoing Support

Your organisation will benefit from ongoing customer services, with all calls answered within three rings.

Ongoing Monitoring

We will monitor your account respectively and provide your organisation with a detailed monthly Service Dashboard against SLA’s.

Ongoing Review

Intouch Advance undertake an active process of constant advancements, meaning you can benefit from further efficiencies and cost savings.