Intouch Advance has recently secured a £1 million contract to connect a state of the art IT network to all UK locations for their longest serving customers; Tuffnells Parcels Express. ‘Tuffnells’ specialise in next day business to business delivery throughout the UK.
Business telecommunications supplier Intouch Advance, received the news of the contract win in April 2013. This comes at a highly pertinent time, coinciding with its 12 year anniversary. Tuffnells has been a loyal customer since Intouch Advance’s inception, providing the company with significant savings over the last twelve years.
The MPLS Data Network upgrade will give Tuffnells Parcels Express more bandwidth, providing faster and more reliable connectivity to its 34 UK depots. Robin Batchford, Systems Director, Tuffnells Parcels Express, said:
“The extra bandwidth and flexibility to throttle up will provide a much needed platform for Tuffnells’ new I.T. systems to be rolled out across the organisation. It will open up new opportunities for technologies that could not previously be considered, that will benefit both the Tuffnells organisation and its customers alike.
“These new opportunities will help Tuffnells realise further benefits, efficiencies and cost savings – something that all businesses need to capitalise upon in the present climate. Tuffnells has grown rapidly over the last 10 years and today offers possibly the best express delivery service in the UK. This investment in a new network is absolutely critical to the future development plans for Tuffnells and will allow us to further improve upon what is already a great service offering.
“Intouch Advance are a known trusted advisor to Tuffnells. We share the same ethos: ‘People Who Care’.
It is the intimacy with the Tuffnells business, attention to detail and the personal touch they offer that lead us to award the new network to them.”
Intouch Advance was founded by CEO Simon Pollard back in 2001. After graduating in 1995 with a Design and Marketing degree, Simon undertook his apprenticeship and gained experience with telecommunications carriers such as, BT, MCI Worldcom and COLT Telecom. At 25 years of age, he strived to “increase the product portfolio, low service levels and call centre mentality” carrier customers experienced.
Simon started Intouch Advance with high ambitions to become a leading telecoms business supplier. His growth strategy was initially about gradual cash generation through acting as a dealer on behalf of the likes of COLT Telecom, Gamma and BT. Staged and secure growth over a seven year period enabled Intouch Advance to develop from a telecommunications dealer to a re-seller.
Over the past two to three years, fixed line telecommunications have been steadily declining; driven by price erosion, lower margins and converged mobile solutions slowly replacing fixed line communications. Despite this, through research, recruitment and the strategic mind of CEO and entrepreneur Simon Pollard, Intouch Advance has continued to expand.
Turnover over the last 12 years has seen a healthy increase from £94,480 to £3.9 million. Projections for 2013/14 are leaning towards £4.5 million. Simon Pollard, CEO, said:
“We grew by 6.7% during the UK recession. This was owing to retaining 95% of our customers, cost leadership and word of mouth referrals from our clients.
“From inception we have implemented and maintained a steady business growth strategy, which has involved providing exceptional levels of customer service for all of our clients. This is achieved by providing bespoke products and services to meet customer needs, extending our product and service portfolios accordingly and committing to answer all calls within three rings.
“We have and will continually seek to improve the entire customer experience: an achievement which sets Intouch Advance apart from the rest in an extremely competitive industry.”
Intouch Advance’s key customers include the likes of Card Factory, Pace, UPM Kymenne and Yorkshire Air Ambulance. They have provided Card Factory with cost savings of £34,820 and Pace with a whopping £72,000 saving on their mobiles and fixed lines over a two year period. Graham Barker, Group Facilities Manager at Pace Plc said:
“We have been clients of Intouch Advance for over eight years and have taken advantage of more and more of their products and services over this period. They provide us with the industry expertise and data to effectively manage our ever changing telecoms needs. This includes early identification of changing call trends, the most appropriate cost solution and highlighting abnormal costs, allowing us to investigate them and act accordingly.”
This year has brought many new exciting developments for Intouch Advance, including finalist status for two prominent telecoms industry awards for exceptional customer service, Small to Medium Enterprise of the Year finalist in the Bradford Means Business Awards and the launch of their new website, marking the occasion with a free prize draw to win an iPad Mini. The future looks bright with the company planning to have an additional ten employees in post by the end of this financial year.