The term ‘roaming’ refers to using your phone for calls and text messages while you’re overseas; when you connect to a mobile network in a country other than the one you live. International Roaming allows you to use your mobile number to make and receive calls whilst you are overseas. You’re deemed to be roaming the moment your phone is detected on an overseas network.
Planning to take your mobile overseas? Roaming rules and rates can be complicated and vary from one carrier to another, so its best to understand them before you travel.
Roaming costs vary from one network provider to another, for everything you need to know about using your phone abroad, including setting up your device and understanding charges, call the Intouch Advance team today on: 0344 568 0000.
✓ Check with Intouch Advance that your device is set up to work abroad and that your plan lets you use your phone abroad by calling 0344 568 000.
✓ With most provider plans within the EU you can use your phone as you would at home, free of charge; make sure your phone connects automatically to 4G when you’re in the EU, check your device is set to automatic network selection within your device settings – Please note not all provider plans offer free EU Roaming, please call Intouch Advance so we can confirm any charges that you may incur.
✓ You’ll be charged to use your phone outside of the EU. For help understanding charges using your phone outside of the EU call our customer services team on; 0344 568 000.