Storm IP Services
Unify Your Communications Estate
Storm provides a wide range of services; from simple products such as inbound number management and cloud PBX facilities, through to highly bespoke contact centre environments. Storm can handle almost any kind of multi-channel communication across different media including chat, email, SMS, web, social media, and voice, and can integrate with a vast range of hardware and software modules.
Enhance customer service by taking advantage of market-leading capabilities for multi-channel queuing, and shielding contact centres from peaks in demand, automating enquiries intelligently. You can manage all aspects of the service yourself through secure, intuitive web portals, that give unprecedented agility and control. Integrate storm with your existing communications and data systems including PBX, automated call distribution (ACD) systems, CRM, and WFM to deliver communications-enabled business processes (CEBP) that greater enable increases in efficiency and personalisable customer service.
Integrate storm with your existing communication and data systems
• Scales from 50 to 2,500 users across any vertical sector
• Scale and flex on-demand enabling the handling of millions of daily transactions
• Uses integration to overlay existing systems
• IT synergy – no need to rip and replace
• Intuitive, real-time interfaces deliver rapid service times
• Real-time and historical reporting
• Flexible integration and ‘OpEx’ pay-per-use model
• Shared Cloud infrastructure providing greater security and resilience
• Pay only for the features required from a selection of thousands of service configuration choices
✓ Leverage existing technologies: Overlay and add value to your existing infrastructure, and/or replace key hardware and connectivity components in your communications estate.
✓ Consultancy and training: Our experts will advise and support you in planning and executing your migration to the Cloud.
✓ Online portal self-management: Configure and monitor your services in real-time through a secure, intuitive portal accessible from any location.
✓ 24/7 support and 99.99% availability: Resilience across multiple sites, network connections, and hardware components ensure that services are protected, with configurable disaster recovery built in.