Our contact centre solutions will help you deliver the best in customer service.
The majority of large companies use contact centres as a means of managing their customer interaction.
Contact centres have a variety of roles that combine to provide an all-encompassing solution for clients, who contact customers through a variety of mediums such as:
• Online Live Chat
Contact centres allow you to reduce your overheads in comparison to creating an in-house department to manage your customer interaction.
Through Intouch Advance’s expert reporting mechanisms we can provide you with the call statistics and performance information that you need in order to tailor your services to meet your customer’s ongoing needs. We will also advise, where necessary on effective plans and strategies to implement so that you get the best out of your contact centre.