Outsourced Telecoms Management

Ensure your existing telecoms estate is fully supported through our dedicated Service Desk, which provides a 1st class service wrap measured against SLA and Key Performance Indicators.

  • 24/7 telecoms support from our team of experts
  • Intelligent reporting on performance of your estate
  • Monthly audits and independent analysis resulting in efficiencies.

A lack of resource in the management of your telecoms estates…

…will create major inefficiencies including increased costs and loss of productivity.

As not all companies have access to dedicated resource in such a key area…

…we can offer a team of experts, who answer all calls within 3 rings and respond to email queries within 15 minutes.


Outsourcing is a solution for your business if…

  • an in-house telecoms specialist is a luxury that you simply cannot afford
  • you’re heavily dependent on your telecoms systems to run your business
  • your business telecoms needs peak and there is too much work for a dedicated person to be allocated
  • your IT staff don’t have latest telecoms training.

Our knowledgeable service desk can manage your existing telecoms estate…

…and are always on hand to monitor systems, audit costs and help fix any problem your business may encounter.

With our Outsourced Telecoms Management Solution your business will benefit from:

  • Round-the-clock access – to a help desk via one number, primed to resolve problems remotely and efficiently
  • Tier 1 service experience – own dedicated number and all calls answered within 3 rings
  • Reduced costs – operational and support costs are within a managed and predictable budget
  • Improve quality – of service with fewer failures with less downtime
  • Intelligent Reporting – on performance of your telecoms estate
  • Well defined SLAs – tracked via monthly performance reviews and audits
  • Access to latest applications, technology and independently recommended
  • Compliance – we keep you up to date regarding changes
  • Reduced risk – of employees leaving and taking their knowledge with them
  • Real accountability – our commitment to you to provide fist class service.

Intouch Advance, Festival Building, Ashley Lane, Shipley, BD17 7DB. Tel: 0844 568 0000