Businesses are paying through the nose for calls to premium rate telephone numbers such as 118, 0844 and 0870. Calls to these numbers cost companies an arm and a leg each year, largely owing to employees using them for technical support, customer services and directory enquiries.
The Independent reported that staff at the Ministry of Defence have spent £271,000 on calls to Directory Enquiries. This could have been avoided, had they received sufficient levels of customer support and service from their telecommunications provider.
The most frustrating thing for companies is not being aware of the problem until they receive their monthly or quarterly bill – by this time the charges have mounted and are sometimes sky high.
Intouch Advance, award winning telecommunications supplier, provides its clients with instant notification of any calls costing over £5 within 24 hours of the call being placed. This means that clients can effectively control their call costs and instantly rectify any abnormalities.
The provision of monthly call audits for clients such as Card Factory, Tuffnells Parcels Express and Pace Plc, continually highlight ways in which customers can continue to save money. For mobile phones, this extends to avoiding high call charges whilst travelling abroad. Graham Barker, Group Facilities Manager at Pace Plc said:
“Intouch Advance produces a monthly management report of our telecoms usage, this is very effective in helping us to understand our call profile and identify where our main expenditure is. Our employees travel globally; the report provides us with information on their individual travel and call patterns. Intouch Advance support us with advice on the most appropriate and cost effective bolt ons to help minimise our spend.”
Simon Pollard, Chief Executive at Intouch Advance said:
“Our unique position within the telecoms market and consultative approach, allows us to fully understand our customer’s telecoms profile. We selectively implement bespoke solutions that dovetail with our client’s business strategies.”
Intouch Advance is proud to have won two prestigious industry awards this year for the customer support and service that it provides to its clients. The company has also been awarded ‘Highly Commended’ by Morrisons Supermarkets Plc for Small to Medium Enterprise of the Year 2013 at the Bradford Means Business Awards.
Continuous cost savings and outstanding customer service mean it’s no wonder that Intouch Advance’s clients are singing its praises.