Case Study: Pall-Ex Group

Pall-Ex Group

Pall-Ex has benefited enormously as Intouch Advance has been able to continually reduce costs whilst providing a higher quality of customer service.

“I have used Intouch Advance for over 13 years in various organisations and have gotten to know the MD over the years. The passion for customer service and ethos is driven by him – this is key to our organisation. Nothing is too much trouble and it is fantastic to have them as an extension of the Pall-Ex team.”

~ Dave Dunhill, Director of IT for Pall-Ex Group

Award-Winning Service Driving Pall-Ex's Success | Case Study

Industry: Transport and Logistics
Number of employees: 300
Interviewee: Dave Dunhill, Director of IT

“The main areas we’ve received the most benefit are:

– Exceptional customer service
– Reduced costs
– Improved quality.”

“We have worked with Intouch Advance since late 2017…

We purchased some leased lines for our owned operations and have recently renewed our EE mobile phone contract through Intouch.”

“The customer service at Intouch, no matter which team you deal with, is of the highest quality. This is their differentiator.”

Dave Dunhill, Director of IT

Award-Winning Service Driving Pall-Ex's Success | Case Study

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