Report A Fault

Please fill in all required fields and any optional fields in the form below, then click Submit Fault Report to send us details of the fault.

Fault Details

*Name *Company Name *Site Location *Affected Telephone Number *Fault Description *Name of Site Contact *Contact Number of Site Contact Contract Number (if known)

In the unlikely event that an Intouch Advance customer experiences a fault on any of our services we encourage you to report a fault online. Please complete the enquiry form by clicking on the 'Fault Portal' to the right hand side of this page where you will receive automatic updates online, alternatively please call the following support number or send an email to the faults email address shown below:

24 Hour Fault Helpdesk:-        0844 568 0001

Email enquiries:-                    faults@intouchadvance.co.uk

When you contact the fault helpdesk we will take details of the fault symptoms following the fault through to resolution. Please be aware that all inbound calls are call recorded to help improve our service to the end customer. We will endeavour to keep you updated regarding the progress of the fault via telephone or email.

Thanks you for your patience at this time.