CASE STUDY:

International Game Technology

“Intouch Advance have implemented and quickly seen to our mobile phone requirements in a very efficient manner and sometimes at very short notice.”

Sandie Blacklock, Office Manager

We have been managing International Game Technology’s telecoms since 2004.

  • We manage their mobile voice, data and Blackberry provision
  • 
We were instrumental in overseeing and managing the transfer to a new account
  • Read about what International Game Technology’s experience with us below.

Industry: IT and Technology (Gaming)
Number of employees: 300
Interviewee: Sandie Blacklock, Office Manager

“Intouch Advance have implemented and quickly seen to our mobile phone…
…requirements in a very efficient manner and sometimes at very short notice. They have enabled us to provide new starter mobile phones or replacement phones speedily.”

“The monthly usage/cost reports I received are particularly useful…
…and the support we get from Intouch Advance is fantastic.


“The customer service levels provided by Intouch Advance are impeccable…
…They are very efficient and action my requests within a few hours. Because of this we would absolutely recommend Intouch Advance.

“I personally am extremely pleased with the service you provide to IGT.”

“IGT specialises in the design, development, manufacturing, distribution, and sales of computerised gaming equipment, software, and network systems worldwide.
We have worked with Intouch Advance since 2004 and we use them for all of our UK employee mobile contracts.”

WORKING WITH INTERNATIONAL GAME TECHNOLOGY

  • We originally began our relationship with International Game Technology (IGT) in 2004 – at that time the company was part of the Barcrest Group. Initially, we worked with 75 connections including voice and BlackBerry BES provision, which has increased to around 200 connections through organic growth and acquisition.

  • Over the years we have built up a strong relationship with Barcrest Group/SG Gaming, starting with mobile voice and BlackBerry provision and expanding to mobile data provision.

  • Intouch Advance were instrumental in overseeing and managing the transfer to a new account of 98 connections in 2011, when IGT de-merged from the Barcrest Group. IGT were impressed with the seamless transition and our hands-on management of the procedure.

  • In 2012 we amended the IGT tariff, ensuring they would benefit from reductions in EU and ROW call and data charges. This has resulted in savings of £11,000.

  • As a large international company, IGT often have demand for new connections and equipment orders, which need to be implemented at very short notice. They have been particularly impressed at our track record of going above and beyond to expedite such requests.

  • IGT continue to save on costs due to our monthly account reviews.

Intouch Advance, Festival Building, Ashley Lane, Shipley, BD17 7DB. Tel: 0844 568 0000