What we do – Customer Journey

Intouch Advance are a leading business telecommunications provider.

Find out more about our products and services in this short video.

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Making your life easier with our complete communications solutions, we act as a single point of contact so that our customers don’t have to deal with multiple supplier relationships. Our service includes:

  • Direct customer helpdesk with calls answered within 3 rings
  • Expert consultancy service & project management
  • Billing and bespoke reporting with regular cost saving analysis.

We simplify all aspects of selecting the right communications set-up…

…for your business and take on full responsibility for the complex process of implementing these.

Stage 1 : Explore

Listening to our customers’ telecoms requirements and identifying problem areas where we can create improvement, is at the heart of everything we do.

Stage 2 : Audit

We conduct a detailed audit of your estate identifying areas of improvement and cost savings.

Stage 3 : Proposal

The full understanding of your organisations’ short and long term objectives, enables us to identify an extremely bespoke and responsive solution that utilises innovative telecoms products and services.

Stage 4 : Implementation

We will fully manage and ensure the smooth transition between suppliers and ensure everything is set up. You will receive a welcome pack and guidelines for our online billing system.

Our customer relationship doesn’t stop the moment a contract is signed…

…we deliver proactive account management and very much become part of our customer’s team.

 

Ongoing : Support

Your organisation will benefit from ongoing customer services, with all calls answered within 3 rings.

 

Ongoing : Monitoring

We will monitor your account on a daily, weekly and monthly basis and provide your organisation with a detailed monthly Service Dashboards against SLA’s.

 

Ongoing : Review

We undertake an active process of constant improvements where further efficiencies and cost savings can be made and ensure your business’ changing requirement are always met.

Intouch Advance, Festival Building, Ashley Lane, Shipley, BD17 7DB. Tel: 0844 568 0000